Service
The journey as a Hassium client begins before onboarding. It is often multifunctional and we hope, evolves over multiple generations
Service and partnership underpin this journey; so both are crucial to us
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Onboarding
We ensure that becoming a Hassium client is as straightforward as it can be. We complete as much of the administration as we can on our side and provide guidance on the rest. The choice of digital access is available during the onboarding process
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Communication
We over communicate at the start of the Hassium client journey. We spend time with clients and their advisors to understand their objectives, restrictions, expectations and risk aversion. Communication is the foundation of our service and we produce regular market thoughts
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Continuity
All clients have access to the investment team and senior members of the firm. Our partnership structure incentivises employees to grow with Hassium and become owners of the business. This provides clients continuity in an ever-changing world
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Reporting
Every element of our reports are customised to your needs. We work with clients and their advisors to understand the information that is important to them and how frequently it is required.
Most crucial to our reporting is transparency and simplicity. We avoid jargon, prefer simplicity, and we ensure clients understand what is in their portfolios
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Education
Next generation education is a key principle at Hassium. Where required, we work closely with our clients to educate members of the family on financial markets, investment products and risk management